Frequently asked questions
Booking
How do I book?
Choose an apartment, enter your dates and the number of guests, and send a request. The manager will check availability and confirm. You can also message us directly on WhatsApp or Telegram.
Is a deposit required?
Yes. After availability is confirmed the manager will tell you the prepayment amount (usually 30%) and how to pay. The booking is held once it is received.
How far in advance should I book?
For regular dates — 2–4 weeks. For events (Scarlet Sails, New Year, White Nights) — 3–6 months. Peak dates sell out well in advance.
What payment methods are available?
The manager will confirm available payment methods when your booking is confirmed.
What is included in the price?
Accommodation, bed linen and towels, Wi-Fi, utilities and a personal meet-and-greet. Extra cleaning during long stays, transfers and food delivery are available on request for an additional fee.
Staying
What are the check-in and check-out times?
Standard check-in from 15:00, check-out by 12:00. Early check-in and late check-out are possible by arrangement.
How many guests can stay?
The Panoramic apartment sleeps up to 12 (six bedrooms). The Historic apartment sleeps up to 10 (five bedrooms).
Are children welcome?
Yes. A cot and a high chair are available on request.
Are pets allowed?
Pets — by prior arrangement. Mention it in your request.
Is there parking?
Street parking nearby and several underground car parks within a 5-minute walk. The manager will advise at booking.
Is there Wi-Fi?
Yes, fast fibre Wi-Fi and a work desk in both apartments.
Can I host an event?
In the Panoramic apartment — yes, by prior arrangement. Quiet hours 23:00–08:00. We help organise catering and more.
Location
Where are the apartments?
Voskresenskaya Embankment, 30 — the right bank of the Neva, between the Liteyny and Bolsheokhtinsky bridges, in central St Petersburg. A 19th-century building.
What is the nearest metro?
Chernyshevskaya station — a 10-minute walk.
How far to Nevsky Prospekt and the Hermitage?
Nevsky Prospekt — 15 minutes on foot or 5 by taxi. The Hermitage — 20 minutes on foot or 10 by taxi.
How do I get from Pulkovo airport?
By taxi (Yandex Go) — 35–60 minutes, 1,100–1,600 ₽ by day. A private transfer can be arranged through the manager.
Check-in
How do I get the keys?
On arrival day the manager meets you in person at the entrance at an agreed time, hands over the keys and shows you the apartment.
Is late check-in possible?
Yes, by arrangement — let the manager know in advance, especially for night flights.
What documents are needed?
A passport for all guests over 14 at check-in.
Is there support during the stay?
Yes. The manager is reachable on WhatsApp and Telegram before and during your stay, replying within an hour on average.